C.2. An Overview of Red Hat Support
install Red Hat Linux. Assistance with installation is offered via telephone and the Web. Note, telephone support is only available with certain Red Hat Linux products. Please check your product to see what types of support are available to you.
Red Hat Support will attempt to answer any questions you may have before the installation process is initiated. Depending on the product purchased, it can include the following:
Hardware compatibility questions
Basic hard drive partitioning strategies
Red Hat Support can provide the following assistance during the installation process:
Installation of Red Hat Linux from a supported CD-ROM drive
Assistance with configuring Red Hat Linux for use with certified or compatible hardware (Please see http://hardware.redhat.com for more information).
Assistance with hard drive partitioning, such as recommending a partition configuration or helping to configure hard drive partition tables
Configuring Red Hat Linux and Windows 9x, ME, NT, 2000, or XP to dual-boot using the Linux boot loaders GRUB or LILO (Third party boot loaders and partitioning software are not supported.)
Recommendations on the packages most important in setting a system up for a specific task or tasks
We can also help you with basic post-installation tasks, such as:
Configuring the X Window System
Configuring a local printer
Changing print options
Configuring a mouse
 | Tip |
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Red Hat Linux Support on Demand assistance via telephone after your support subscription purchased with your Red Hat Linux version has expired or for those who have downloaded Red Hat Linux. See http://www.redhat.com/services/techsupport/production/incident.html for more information. |
do with your Red Hat Linux system, from compiling a custom kernel to setting up a Web server, which are not covered.
For assistance with these tasks, there is a wealth of online information available in the form of HOWTO documents, Linux-related websites, and commercial publications. For more information, refer to The Linux Documentation Project online at http://www.tlpd.org.
A large number of Linux-related websites are available. The best starting point for finding information on Red Hat Linux is the Red Hat, Inc. website:
http://www.redhat.com/ |
Many Linux-related books are also available. If you are new to Linux, a book that covers Linux basics will be invaluable. We can recommend several titles: The Red Hat Linux Getting Started Guide; Official Red Hat Linux User's Guide from Red Hat Press and Wiley Publishing, Inc., Using Linux, by Bill Ball; Linux Clearly Explained, by Bryan Pfaffenberger; Linux for Dummies, by Jon "maddog" Hall; and Learning Red Hat Linux, by Bill McCarty.
website for more information at:
http://www.redhat.com/support/ |
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